Reliability
Deadlines are promises. When I take something on, it gets done — on time, without follow-up reminders.
About
Who I Am
I'm Ogugua Amarachi — a Virtual Assistant and Customer Support Specialist.
I am a dedicated and customer-focused professional with experience across sales, customer service, education, and client consultation. I enjoy understanding what people need, resolving concerns with care, and building positive relationships that last.
My background includes work as a Sales Representative at Globacom Nigeria, a Teacher at New Era Secondary School, and ongoing work as a self-employed Beauty Consultant. In every role, the same skills have mattered most: listening well, communicating clearly, staying organized, and following through.
I am comfortable with CRM and customer support platforms such as HubSpot, Freshdesk, and Zendesk; communication tools like Slack, Intercom, and Loom; and project management tools including Asana, Trello, Monday.com, and ClickUp. I also use Google Workspace, Apollo for lead generation, and productivity apps to keep work moving smoothly.
I hold a Bachelor’s Degree in Accounting from Tansian University and have completed professional training in IT Support, digital workplace tools, and Airbnb specialist operations. I am seeking remote Customer Care and Virtual Assistant roles where I can deliver excellent customer experiences and contribute to business growth.
Purpose
My Mission
I help entrepreneurs and businesses streamline their daily operations — the scheduling, the follow-ups, the inbox, the systems — so their time and attention can go where it actually matters: growth.
What I stand for
My Values
Four principles that show up in every task I take on.
Communication
Clear, warm, and proactive updates so you always know where things stand before you have to ask.
Attention to Detail
The small things — a mislabelled file, a double-booked slot — are the things that cost the most. I catch them early.
Confidentiality
Inboxes, contracts, client data. I treat every piece of information as if my own name were on it.
Experience
My Journey
How I grew from administrative support into full-service virtual assistance.
Present
Beauty Consultant
Self-Employed · Nigeria
Provide personalized client consultations, recommend products and services, respond to inquiries, follow up for satisfaction, and maintain strong customer relationships through professional communication.
2018 — 2019
Teacher
New Era Secondary School · Nigeria
Communicated clearly with students, parents, and colleagues; explained complex information simply; handled questions patiently; maintained organized records and developed strong interpersonal and problem-solving skills.
2012 — 2013
Sales Representative
Globacom Nigeria (Glo)
Assisted customers with product and service inquiries, promoted offerings, identified customer needs, recommended suitable solutions, and worked toward sales and customer satisfaction goals.
2017
B.Sc. in Accounting
Tansian University, Nigeria
Completed a Bachelor’s degree in Accounting, building a foundation in organization, accuracy, reporting, and business operations.